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Our products are designed and handcrafted keeping you in mind and it's important to us that you have a great product experience.
Every product goes through a detailed quality check before being shipped and we encourage our clients to go through all product specifications online and clarify any doubts they may have before placing an order.
There, however, could be some instances where the product has slipped through the check and there are workmanship flaws. In such cases, we offer a free replacement but no cash refunds. Please drop us an email at support@studiobeej.com with a reference of your order number and an image of the faulty product, so we could check at our end and do the needful. We would ship out your replacement within 4 working days of receiving the email.
This is applicable only for products purchased through our online store. If you have purchased the product from any other ecommerce platform or physical store, the returns policy for those products are subject to the terms and conditions of the store from which it was purchased.
You could reach out to us on our customer query number or email us for all queries. Our customer query number will be open between 10.00 AM to 6.00 PM Indian Standard Time, Monday to Friday; except on national holidays.
Exchanges
At Beej, we do not hold inventories and we only start making a product once we get your order. This is our little effort to minimize wastage of resources and we thank you for supporting that.
We therefore do not offer exchanges at this point. We would however urge you to go through the details of the materials used and the product specifications before ordering, to ensure you get only what you want. For customized designs, write to us at support@studiobeej.com
For any queries, drop us a mail at support@studiobeej.com and we would be happy to address them promptly. You could reach out to us on our customer query number or email us for all queries. Our customer query number will be open between 10.00 AM to 6.00 PM Indian Standard Time, Monday to Friday; except on national holidays.
